Question 1

Who is Vector?

Accepted Answer

Vector is a software studio in San Ramón, Costa Rica, led by Lorenzo Villalobos, its owner, with Steven Brenes as platform engineer. It started in 2018 with Lorenzo's first clients and has shipped more than eighteen projects since, from one-page sites to a platform that runs an entire company. The person on your first call is the person who builds your site. There are no account managers, no outsourcing and no hand-offs, so nothing gets lost between what you asked for and what gets made. The name, if you're curious, comes from Lorenzo's love of 80s design: the bold VHS-era look, with a logo that bridges 90s editorial style and a modern feel.

Question 2

Who do you work with?

Accepted Answer

Individuals, small businesses, PyMES and startups across Latin America and the United States, in real estate, hospitality, construction, e-commerce, publishing and nonprofits. Our clients range from a florist who needed a simple landing page to a property-management company whose whole operation runs on a platform we built. We work in the same time zone as US Central, so questions get answered in real time during business hours. Meetings are on Google Meet, recorded and transcribed so nothing gets lost, and everything we build is bilingual, English and Spanish, by default.

Question 3

Why Vector instead of a template or an agency?

Accepted Answer

Site builders work for a basic page, but they have real limits: slow load times, weak search ranking, no custom features, and you are renting the site rather than owning it. When you outgrow the template, you start over. An agency adds layers between you and the work, and you pay for each one. The sites we build are custom, load fast, score at the top of Google's performance tests and belong to you. They can grow into a full platform as your business does, and the people who built them are the people who answer when you write.

Question 4

How much does it cost?

Accepted Answer

Every project is quoted after a free discovery call and itemized line by line, so you see the full number before any work begins. A simple site is very affordable to start; a larger platform with accounts, dashboards and a database costs more. We scope the work to your budget rather than the other way around. Search-engine setup, analytics and bilingual support are part of every project at no extra cost. They are not add-ons, because a site that cannot be found or read is not finished.

Question 5

What if I need something outside the original scope?

Accepted Answer

We handle it. The scope spells out exactly what is included and what would be extra before we start. If a feature falls well outside it, we price it separately and write it down, so there is never a surprise on an invoice. Within the scope, we don't put a hard cap on revision rounds, because we would rather get it right.

Question 6

Is hosting included?

Accepted Answer

Yes. Every project comes with managed hosting on our own infrastructure for the first year: fast, secure delivery for visitors everywhere, the padlock in the browser, and daily backups, with nothing for you to set up or maintain. After the first year, hosting continues at a simple annual rate.

Question 7

How long does a project take?

Accepted Answer

A simple site takes two to four weeks. A content-heavy or bilingual site, one to two months. A custom web application or an online store, two to four months. Our largest project, a platform that runs a whole property-management company, was built over several months. The biggest factor is how quickly we receive goals, content and feedback. We set a realistic timeline during discovery and stick to it.

Question 8

What do you need from me to get started?

Accepted Answer

A conversation. We'll ask about your business goals, who your customers are, what you want the site to do and any constraints. If you already have branding, content or a site you like as a reference, that helps. You don't need any technical knowledge; we handle the rest. The more precise and timely your input, the smoother the project runs.

Question 9

What does the process look like?

Accepted Answer

It starts with a discovery call, recorded and transcribed. We map what you need against what we offer, define the scope and send a proposal with a detailed statement of work. Once it is signed, we set up the project and start building, with regular check-ins and a preview site where you watch the real thing take shape. Every task is tracked in our project management system with clear updates on what is done, what is next and what needs your input. After your review and our quality checks, we launch, hand over the documentation and confirm monitoring is on.

Question 10

What can you build, and who designs it?

Accepted Answer

Websites, online stores, mobile-ready web apps, booking systems, internal tools, dashboards, CRMs, APIs and custom software. Design and development happen in the same room: the team that designs your site is the team that codes and launches it, on our own design system, so the result stays consistent, accessible and easy to evolve. Every site is made to rank from day one, fast and structured the way search engines expect, with Google Analytics and Search Console set up. We are web-first: we build responsive web apps and progressive web apps that install on a phone's home screen. We haven't published native App Store or Google Play apps; if your project needs one, we'll say so and recommend partners. If you have an existing site on a platform that boxes you in, we plan the move carefully to avoid downtime and data loss.

Question 11

What happens after launch?

Accepted Answer

Your site is live on our infrastructure and monitored around the clock. We handle maintenance, security updates, the SSL certificate and backups. If something breaks, we fix it, and you talk directly to the team that built it, not a ticket queue. The only production incident in our history touched our own internal tools for a few hours. It has never touched a client site.

Question 12

Can I make changes to my site after launch?

Accepted Answer

Yes. If your site has a content system, you update content yourself, and we train you. For design changes, new features or technical updates, we offer retainer hours or a per-project quote. We iterate with clients constantly, because a site that stops changing is a site that stops working for you.

Question 13

Do I own my code and data?

Accepted Answer

Yes. Your code, your data, your domain, your hosting: all yours. If you ever want to move to another provider, you take everything with you, with the full version history, and we help with the move. We don't use proprietary systems or lock-in tactics. We keep clients by doing good work, not by holding their site hostage.

Question 14

What if my site gets hacked?

Accepted Answer

We move fast and calmly: take the site offline, find how it happened, restore from the last clean backup, reset every password and key, lock the setup down and give you a full timeline. This has never happened to a client site, but the playbook is tested: we have recovered our own systems from incidents and documented every step.

Ask us anything.

A small senior studio, and you talk to it directly

01.1Who is Vector?

01.2Who do you work with?

01.3Why Vector instead of a template or an agency?

Quoted up front, line by line, before any work starts

02.1How much does it cost?

02.2What if I need something outside the original scope?

02.3Is hosting included?

Weeks for a site, months for a platform, and we keep the date

03.1How long does a project take?

03.2What do you need from me to get started?

Five stages, each one visible to you

Talk

Scope and quote

Build

Review

Launch and care

04.1What does the process look like?

04.2What can you build, and who designs it?

Live, monitored, and still the same people

05.1What happens after launch?

05.2Can I make changes to my site after launch?

Everything is yours, and the worst case has a plan

06.1Do I own my code and data?

06.2What if my site gets hacked?

Ask the people who build it