Frequently Asked Questions

Get answers to common questions about our web development services, pricing, and process. Can't find what you're looking for? Contact us directly.

General Questions

What kind of clients do you work with?

We work with a diverse range of clients, from startups and small businesses to large enterprises across the United States and Latin America. Our expertise is best suited for clients looking for a long-term technology partner for high-quality, custom digital solutions.

Where are you located?

Our main office is in Costa Rica, a strategic nearshore location that allows us to collaborate seamlessly with clients in North and South American time zones. We operate as a remote-first company, enabling us to work with talent and clients from anywhere.

How is Vector different from other agencies?

We focus on being a technology partner, not just a service provider. Our key differentiators are our commitment to technical excellence (engineering for high Lighthouse performance), our strategic design process that focuses on business goals, and our nearshore advantage which provides cost-effective, high-quality collaboration.

About Our Services

What is the difference between Custom Web Development and a template?

A custom website frees you from the generic constraints of templates, giving you a powerful platform that perfectly aligns with your brand and business processes. While templates can be faster for simple sites, a custom solution is the key to achieving a distinct competitive advantage and building a scalable digital asset that supports your long-term growth.

What is a Web Application?

A web application is a tool to run your business more efficiently. Unlike a standard website that primarily displays information, a web application is an interactive tool designed to solve complex business challenges, automate workflows, centralize data, and provide insights. We build custom CRMs, project management platforms, client portals, and more.

What is Responsive Design Migration and why is it important?

In today's mobile-first world, a non-responsive website is invisible to a majority of your audience. This service overhauls your existing site to ensure it provides a flawless, optimized experience on every device. It's a critical upgrade to capture mobile traffic, improve user satisfaction, and boost your search engine rankings.

When should I consider Legacy Application Modernization?

You should consider modernization when your older applications become a security risk or an operational bottleneck. If your software is slow, hard for your team to use, or can't connect with other modern services, modernization can mitigate these risks, improve performance, and future-proof your investment.

What is DevOps and how does it help my project?

If your software releases are slow and stressful, DevOps is the solution. It streamlines your development pipeline into a fast, automated, and reliable machine by implementing practices for continuous integration and delivery (CI/CD). This leads to higher quality code, faster time-to-market for new features, and a more efficient development team.

Do you offer Quality Assurance (QA) and testing?

Yes. A single critical bug can damage your brand's reputation. Our QA service is your safety net, ensuring a polished, professional, and reliable user experience. We perform rigorous manual, automated, performance, and security testing to identify and eliminate bugs, usability issues, and vulnerabilities before they reach your users.

Our Process & Pricing

How long does it take to build a website?

The timeline for a new website can be as short as one week for simple projects and typically up to two months for more complex builds. The most significant factor is client agility; the faster we receive necessary information and feedback, the quicker the development process. Our initial questionnaire is designed to gather critical business information upfront to streamline this process.

What information do you need from me to start a project?

We begin every project with a detailed questionnaire to understand your business on a critical level. This discovery process helps us gather requirements, define goals, and understand your target audience. The more detailed and prompt your input is at this stage, the smoother the entire project will run.

How much does a custom website cost?

The cost of a custom website varies greatly depending on the scope, complexity, and specific features required. We provide detailed, itemized quotes after an initial discovery and requirements-gathering session. Contact us for a free consultation and quote.

Support & Maintenance

What is a Security Audit?

In today's threat landscape, you can't afford to be reactive about security. A security audit allows you to proactively discover and fix critical vulnerabilities in your applications before they can be exploited. We perform comprehensive audits and ethical penetration tests to protect your data, preserve your reputation, and prevent costly breaches.

How do I choose the right hosting plan?

Choosing the right plan depends on your needs. Our Starter Tier is great for personal portfolios or blogs. The Standard and Professional tiers are best for most businesses and e-commerce stores. Our Performance and Enterprise tiers are designed for high-traffic applications with demanding backend tasks. We can help you select the perfect fit during our consultation.

What kind of support do you offer after a project is launched?

We offer ongoing support and maintenance retainers to ensure your website remains secure, updated, and performant. Our support packages can include regular updates, security monitoring, performance optimization, and development time for new features.