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Domain Registration

Vector offers domain registration services through Namecheap, including domain setup, DNS configuration, WHOIS privacy, and management as part of our hosting packages.

Domain Registration Process

  • Domains are registered with Namecheap within an hour of request.
  • Domains are typically ready for use within 48 hours.
  • We support TLDs like .com, .net, .org, .io, and various ccTLDs.
Timeframe: Domain registration usually completes within 1 hour, but availability may take up to 48 hours. All times are during business hours (Monday-Friday, 7 AM - 3 PM CST).

DNS Setup and Management

  • DNS setup is included with all domain registrations and managed as part of the hosting service.
  • DNS changes typically propagate within 24 hours, but complex changes can take up to 72 hours.
Timeframe: DNS-related issues are resolved within 24 to 72 business hours (Monday-Friday, 7 AM - 3 PM CST).

Domain Renewal and Privacy

  • Domain renewals are included in the yearly hosting cost for fully managed clients.
  • WHOIS privacy is provided by default at no additional cost for domains registered through us.

Custom Domain TLDs

  • If a client requests a TLD not offered by Namecheap, we assist with purchasing the domain from another provider.
  • Management and setup of third-party domains incur additional fees if outside the default Namecheap ecosystem.

Domain Issues and Support

  • Common domain issues include DNS misconfiguration, domain expiration, or lock issues.
  • Issues are usually resolved within 24 to 72 business hours (Monday-Friday, 7 AM - 3 PM CST).

SSL/TLS Services Overview

Vector ensures security for all web services with SSL/TLS certificates. Whether using Let's Encrypt or custom SSL, we secure communication for your website or app.

Let's Encrypt SSL Certificates

  • SSL certificates are automatically issued via Let's Encrypt for Docker-based deployments.
  • Let's Encrypt certificates are free and automatically renewed monthly.
  • We monitor the renewal process to ensure certificates stay up-to-date.
  • SSL certificates are applied during initial deployment, with no manual intervention needed.
Timeframe: The Let's Encrypt process is fully automated and takes under an hour for issuance and renewal.

Custom SSL Certificates

  • We support custom SSL certificates from third-party vendors.
  • Custom certificates are applied within 24-48 business hours after receiving the files.
  • Manual installation is required for custom certificates, and fees apply for servers outside Vector’s management.
Client Requirements: Clients must provide the certificate files and private key for custom SSL certificates.
Timeframe: Custom SSL certificates are installed within 24 to 48 business hours, depending on complexity.

Wildcard SSL Certificates

Wildcard certificates for subdomains are auto-provisioned for Let's Encrypt setups. Custom wildcard certificates are supported upon request.

Monitoring and Renewal

  • All SSL certificates are monitored to ensure timely renewal and reinstallation.
  • Let's Encrypt renewals are automatic monthly, while custom certificates require manual renewal by the client.

Managed Hosting and SSL

  • For managed clients, SSL renewal and monitoring are included in the yearly hosting fees.
  • SSL issues, whether Let's Encrypt or custom, are resolved within 24 business hours upon detection or notification.

Hosting Services Overview

Vector provides hosting services using DigitalOcean VPS servers for flexible, scalable solutions, from simple websites to enterprise-level applications.

Hosting Tiers

  • Basic tier clients are hosted on Coolify-managed Docker containers.
  • Pro tier clients can select custom VPS servers based on app scale and needs, with DigitalOcean offering various configurations.

Server Options

  • We offer VPS sizes ranging from basic servers with 1 GB RAM to high-performance servers with 64 GB RAM.
  • Pro tier clients pay server costs upfront for the year, scaled to their application's needs.
  • Daily snapshots and backups are included with all hosting plans.

Uptime and Support

  • We align with DigitalOcean's 99.9% uptime SLA and aim for 98% yearly uptime, excluding force majeure events.
  • Hosting issues are addressed within 24 business hours (Monday-Friday, 7 AM - 3 PM CST).

Scaling and Regional Options

  • Servers can be scaled within 8 business hours, with cost differences billed for the remaining term.
  • Available regions include New York, Amsterdam, San Francisco, Singapore, London, Frankfurt, Toronto, Bangalore, and Sydney.
  • No additional fees for selecting server regions, but redeployment costs may apply for migrations.

Security and Access

  • Custom firewalls are configured for all servers, controlling port access to expose only necessary services.
  • SSH access is available only for Pro tier clients, with strict security policies for SSH-enabled servers.
  • DDoS protection is included via DigitalOcean's firewall protections.

Backups and Snapshots

  • Daily backups are performed automatically, with weekly snapshots taken every Friday at 8 PM CST.
  • Client data, source code, and assets are always available, even without SSH access.

Managed Hosting Support

  • 24/7 monitoring and support are included with all hosting plans.
  • Web hosting issues are reviewed within 1 hour, with a standard 24 business-hour fix.

Web Analytics

Vector offers web analytics via Google Analytics, providing insights on website performance and visitor behavior. Pro tier customers can opt for custom solutions.

Supported Platforms

  • Google Analytics is the default platform for all tiers.
  • Pro customers can request custom solution integrations.

Availability Across Tiers

  • Google Analytics is available for all tiers: Basic, Growth, and Pro.
  • Pro customers can integrate additional platforms at extra cost.

Reporting Frequency

  • Basic tier: Reports on demand.
  • Growth tier: Quarterly reports (every 90 days).
  • Pro tier: Monthly reports with custom metrics and views.

Key Metrics Included

  • Traffic data (visitors, sessions, page views).
  • Demographics (location, language, etc.).
  • Pro customers can request additional data based on Google Analytics.

Custom Reporting

Pro customers can request custom reports and dashboards tailored to their needs. Additional costs apply.

Client Access

  • Clients have direct access to the Google Analytics dashboard.
  • Pro customers can request integrated reports with third-party services at extra cost.

Limitations

  • E-commerce analytics are not supported.
  • Integrated reports with third-party services are available only for Pro tier customers.

Email Domain Setup and Management

Vector offers email domain setup and management through PurelyMail for Growth and Pro clients. We also provide setup and management services for Google Workspace and Office 365 upon request.

Email Providers and Setup Process

  • PurelyMail is included for Growth and Pro tiers, renewed yearly at no extra cost.
  • Google Workspace and Office 365 setup is available for a one-time fee, with managed services for Pro clients.
  • PurelyMail setup is completed within 24 business hours after payment (Monday-Friday, 7 AM - 3 PM CST).

Email Account Limits

  • Basic tier includes up to 10 email addresses.
  • Growth tier includes up to 25 email addresses.
  • Pro tier includes up to 200 email addresses, but additional setup is required for more than 50.

Email Features

  • PurelyMail offers basic features like spam filtering, forwarding, and POSIX mail functions.
  • Basic end-to-end encryption is included for all tiers.
  • For enhanced security and features, clients should use Office 365 or Google Workspace Business tiers.

Support and Maintenance

  • PurelyMail-related issues are handled by PurelyMail support.
  • Response times follow PurelyMail's SLA, with Vector providing support coordination.

Integration with Other Services

  • PurelyMail offers documentation for integration with third-party apps via SMTP relay.
  • Advanced relaying may require custom projects to meet business needs.

Custom Domain Emails

  • Clients can bring their own email domains, with setup fees for third-party domains.
  • We support integration with providers like Google Workspace and Office 365 for Pro clients.

Development Services

At Vector, our development services focus on fast, scalable, and maintainable code using AstroJS, TailwindCSS, and Docker. We can adjust based on client needs for higher-tier plans.

Development Hours

  • Development hours include writing, troubleshooting, and editing code.
  • Research and exploratory work are not billed under development hours.
  • Additional hours can be purchased at the standard rate.

Types of Code-Related Work

  • Feature Request: New features that extend current website or app functionality.
  • Bug Fix: Issues in the code preventing expected operation, fixed at no charge.
  • Enhancement: Modifications to improve performance, security, or user experience.
  • Testing: Ensuring code meets functionality and performance standards, including unit, end-to-end, and integration testing.
  • Refactoring: Improving code without changing behavior, for performance and readability.

Tech Stack

  • We use AstroJS, TailwindCSS, and Docker for deployment.
  • In higher-tier plans, projects may require deviations from this stack.

Third-Party Integrations

  • We offer custom integrations with APIs, CRMs, and payment gateways as needed.
  • Pro-tier clients have more options for CMS integrations, APIs, and advanced third-party tools.

Code Ownership and Offboarding

  • For Basic and Growth tiers, code ownership remains with Vector unless offboarding is requested.
  • Offboarding includes source code, documentation, and deployment details, billed at the standard rate.
  • Pro-tier clients retain full code ownership and receive all deployment assets.